Effective Date: 01/08/2023

Welcome to Personalized Gem Portrait (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, https://personalized-gem-portrait.com/ (the “Website”), and the purchase of our products. By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use our services.

1. General Use

1.1 Eligibility:

• You must be at least 18 years old or have parental/guardian consent to use our Website and purchase our products.

1.2 Account Security:

• If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us of any unauthorized use of your account immediately.

2. Orders and Payments

2.1 Product Description:

• We strive to ensure that product descriptions and images on the Website are accurate. However, slight variations in color, texture, or gemstone arrangement may occur as all products are handmade and use natural materials.

2.2 Order Process:

• Orders are considered final once payment is completed. It is your responsibility to provide accurate information, including photo uploads, shipping details, and instructions.

2.3 Pricing:

• All prices are listed in USD and are subject to change without prior notice. Applicable taxes and shipping fees will be calculated at checkout.

2.4 Payment Methods:

• Payments are securely processed through third-party payment providers. By providing payment information, you authorize us to charge your payment method for the total amount of your order.

3. Customization and Approval

3.1 Custom Orders:

• Personalized gemstone portraits are created based on the photos and details you provide. Ensure all uploaded images meet our quality requirements.

3.2 Approval Process:

• If an approval process is part of your order, it is your responsibility to review and approve the design within the given timeframe. Failure to respond may result in delays.

4. Shipping and Delivery

4.1 Shipping Policy:

• We ship worldwide and use reputable carriers. Shipping times and fees vary depending on your location.

4.2 Delivery Times:

• Estimated delivery times are provided during checkout but are not guaranteed. Delays may occur due to customs or unforeseen circumstances.

4.3 Risk of Loss:

• Once the product is handed over to the carrier, the risk of loss passes to you. Please ensure the shipping address provided is accurate.

5. Returns, Refunds, and Cancellations

Refer to our Refund Policy for detailed information on returns, refunds, and cancellations.

6. Intellectual Property

6.1 Ownership:

• All content on the Website, including text, images, logos, and designs, is owned by us or our licensors and is protected by intellectual property laws.

6.2 Prohibited Use:

• You may not copy, distribute, or modify any content without our prior written consent.

7. Limitation of Liability

7.1  Warranties:

• Our products are provided “as is” with Lifetime  warranties for discoloration.

7.2 Liability Cap:

• Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.

8. User Conduct

8.1 Prohibited Activities:

• You may not:

  • Use the Website for unlawful purposes.

  • Interfere with the Website’s operation or security.

  • Upload harmful or offensive content.

9. Governing Law

These Terms are governed by the laws of Sri Lanka. However, we are committed to resolving any disputes amicably with international customers before escalating to legal proceedings.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with the “Effective Date” updated. Continued use of our Website constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Personalized Gem Portrait
Email:  contact@personalized-gem-portrait.com   
Phone:+94712576545
Address:9/B/1 Aluth Gedara Bowala.walamulla.Sri lanka 82450

Thank you for choosing Personalized Gem Portrait!