Refund and Returns Policy-Ge

Effective Date: 01/08/2023

Thank you for shopping at Personalized Gem Portrait („we,“ „our,“ or „us“). We strive to provide high-quality, custom-made gemstone portraits that meet your expectations. Due to the personalized nature of our products, we have specific guidelines regarding refunds and returns. Please read our Refund Policy carefully.

1. Refund Eligibility

1.1 Custom Products:

• All orders are made-to-order and customized based on the photos and instructions you provide. Therefore, we do not accept returns or offer refunds for custom-made gemstone portraits unless they meet the criteria outlined in Section 1.2.

1.2 Defective or Damaged Products:

• If your portrait arrives defective, damaged, or with a significant error caused by us, you may request a replacement or refund.
• To qualify, you must notify us within 7 days of receiving the product and provide proof, including:
  
  • Clear photos of the damage or defect.
  • Your order number and details.

2. Non-Refundable Cases

We do not offer refunds or replacements in the following cases:

• If you change your mind after placing the order.
• If you provided incorrect or low-quality photos that resulted in an unsatisfactory portrait.
• Slight variations in color, texture, or gemstone arrangement, as these are inherent in handmade and natural gemstone products.
• Delays caused by shipping carriers or customs processes.

3. Requesting a Refund or Replacement

To request a refund or replacement:

• Email us at contact@personalized-gem-portrait.com

  within 7 days of receiving your order.

• Include the following details:
  
  • Your name and order number.
  • A description of the issue.
  • Photos clearly showing the defect or damage.

Once we receive your request, we will:

1. Review the issue within 5 business days.
2. Contact you with a resolution, which may include a replacement, partial refund, or full refund.

4. Refund Process

• Approved refunds will be processed back to your original payment method.
• Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

5. Cancellations

• Orders can only be canceled within 24 hours of purchase. After 24 hours, we begin production, and cancellations will not be possible.

6. Shipping Costs

• Refunds do not include shipping costs unless the product is defective or damaged.
• If a replacement is approved, we will cover the shipping costs for the new product.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Personalized Gem Portrait
Email:contact@personalized-gem-portrait.com   

Phone:+94712576545
Address: 9/B/1 Aluth Gedara Bowala,Walasulla.82450

We appreciate your understanding and thank you for choosing Personalized Gem Portrait!